Delivery Information

Next Day Despatch

Orders received for in stock items before mid-day are processed and sent out for delivery the following day (excludes weekends and bank holidays).

Our estimated delivery is displayed next to the price on the product description page.

Cost of Delivery

UK Mainland Delivery

We ship via courier for boxed good and by deliver by pallet for larger/heavier goods.

Surcharges

There may be a courier surcharge for certain postcodes/zones such as: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland – we will contact you first if these apply.

International Delivery

We can ship to international destinations. For all overseas enquiries, please email us first so we can obtain precise delivery costs before you place your order.

Collection

If you would prefer to collect from us in Cirencester (GL7 1YS), please email [email protected]

If you would like a delivery quote on any item email [email protected].

Order confirmation

Warehouse Items

When we receive your order, we will provide you with a confirmation email.

When ordering, we pre-authorise your payment method and check our warehouse to ensure that your item is available for dispatch.

In the event that your items are unavailable, we remove the pre-authorisation and we will inform you of our actions. When items are available, we process the charges and prepare to dispatch your order.

Personalised Items

All personalised items are made to order therefore there will be additional time to despatch.  We will confirm the expected delivery date on confirmation of order.

How will my order be delivered?

All orders will be delivered using the fastest, safest, and most reliable methods.

Once we process your payment, we dispatch your items within the delivery time frame stated on the product page.

We will choose the most suitable delivery method and courier after you order. It’s not possible to choose a courier or delivery method yourself.